Every year in October UNI is co-ordinating a Month of action for customer service workers.
The month is aimed at developing organising and recruitment activities in customer service centres, wherever the work is undertaken, as well as highlighting the high levels of stress customer service workers are exposed to.
UNI and its affiliates believe that only adequately treated customer service professionals, who are well trained and highly qualified, can provide a good service to the customer.
Customer service professionals face common issues globally. In their daily work they are exposed to all different kinds of stress, such as stress and anxiety, burn-out and depression, which fuel low morale - raising staff turnover and absenteeism and affecting service and productivity.
Because it is difficult for individuals in call centres to demand their rights from the company, they need the collective support of their colleagues. And of their trade union.
More information on UNI's previous action months...click here |  | This videoclip on Call Centres was shown on TV8 Mont Blanc as part of the programme "Pour l'emploi". For times, dates or internet downloads in English and French click here:
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